In the recent survey of online American consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat transactions. We don’t have to be marketing expert to understand the crucial role of customer service quality. As we are aware customers are the ones who spread the word about our products or CRM integration with Chat Tool services and help growing customer base. Many websites have enabled live chat support in order to provide real time answers rather than letting them exit without giving business. Real time chatting and active conversation with company specialist not just builds customers confidence but also improve our conversion rates.
Live Chat Helper is an open source Live Support system which is easy configure on any websites. Key benefits of SuiteCRM and Live Chat Helper integration are :
Strengthen Customer Relationships
Improve Customer Service
Increase in Conversions rate and
Increase Average Order Values
SuiteCRM integration with Chat Tool is suitable for small, medium or large size websites which aims to server website visitors in real-time. It is designed with core principles to enhanced revenue generation, maintaining customer loyalty and retention.
Live Chat for SuiteCRM helps businesses reach customers proactively to generate more sales. This income-generating tool helps engage website visitors and reduce e-cart abandonments. Live Chat Helper applies workflows and automated rules to give chat pop-ups with website visitors to increase revenue by cross-sell and up-sell opportunities, it prevents lost transactions and reduces other associated costs.
SuiteCRM chat tool connector is one of such productivity tools that enable agents to support concurrent customer chat sessions with a quality and accuracy.
Information flow serves the purpose – Single Easy access to customer information – web agents can see customer data in chat tool and CRM users can view the chat interactions customers had online.
Create records - new contacts, customers, cases or Notes including detailed information can be uploaded to CRM from the chat tool.
Archive history - Live chat helper allows to store entire discussion and same transcripts shall automatically logged towards customer history.
Online Sales - Get SuiteCRM information to reduce abandonment cart rate and close more online orders and sales
Real-Time interactions – Agents get to see full customer information within chat window pulled from SuiteCRM as soon as chat conversation is initiated
Lead assignment faster – Agents can post leads from chat pop-up directly to CRM and assign the sales team to close deal faster than before.
SuiteCRM provides reliable, scalable and cost effective methods for integrating with third-party systems to streamline business processes. Web service API REST or SOAP APIs. It takes the complexity out of platform connectivity and application integration. Web service let us achieve interoperability between platforms and exposes the functionality and data of applications in order to be excesses by any service user. FyNSiS is SuiteCRM Code and Integration partner with complete command over the SuiteCRM framework and SOAP/REST API to seamlessly integrate SuiteCRM with any other application easily.
SuiteCRM Integration with your key business application to automate and streamline your business operations. SuiteCRM integration with various business applications such as SuiteCRM PayPal payment gateway integration, SuiteCRM Chat Tool integration, Asterisk integration, SuiteCRM LOB.com integration and SuiteCRM OpenCart integration can be downloaded from SuiteCRM integration plug-in main page. These connectors are ready to use, easy to deploy and most favoured Enterprise application integration.